Legal customer relationship management (CRM) tools offer seemingly endless benefits, but perhaps the biggest is how they can assist with business growth. From tracking and closing leads to following up with current and past clients, a CRM can help you better engage with everyone in your database. To make the Read more…
Whenever you’re trying to encourage user adoption of a new technology, it generally comes down to “what’s in it for me.” In order for attorneys at your firm to engage with your customer relationship management (CRM) solution, they need to see the benefits. Start with the end in mind and Read more…
If we’ve seen it once, we’ve seen it a million times. A law firm (not our client, of course!) spends significant time and money investing in a new technology, only to scratch the surface when it comes to using its full capabilities. We shake our heads in wonder as to Read more…
The work of a law firm never stops, and all too often that work is the unglamorous type. Organizing case files, managing client contacts, responding to emails…all these activities can be time-consuming, stressful, and a drain on your budget and resources. Stop spinning on the wheel of doom and turn Read more…
Integrating Texting into your CRM Note: there are literally dozens of ways to integrate SMS texting into your CRM. The method outlined below is designed to be a framework to think about the value in doing so. If you would like specific recommendations on which method would be best suited Read more…
When your problems become bigger, you know you’re doing something right. As you add new staff, the simple data sharing, content management solutions and other systems of the past just aren’t going to do the job anymore. You’re going to need to level up your tech as you keep leveling Read more…