The world is going remote and your firm needs a communication service that’s powerful, functional and reliable. Zoom, Google Hangouts and Microsoft Teams are some of the most used options but if you use Amazon regularly, then Amazon Chime might be right for you and is worth considering.

Of late, we’ve seen more and more firms looking at moving to Amazon Chime

and so, naturally, we get a lot of troubleshooting questions. This primer is designed to tell you more about Chime and why it may be a viable option for your firm.

Collaboration and communication are the keys to a productive team in the post-COVID world. Chime offers a comprehensive solution with video, chat, screensharing and voice calls. You can choose what your firm needs and scale up or down accordingly.

There is also an additional service call Amazon Chime Voice Connector, which lets you migrate your phone systems to Amazon Web Services (AWS). This service offers inbound and outbound calling, audio streaming for phone call analytics and machine learning.

Getting started

One of the best things about Chime is that it’s super easy to use with minimal training. Amazon offers a series of comprehensive how-to guides to walk you through setup and other questions you may have. To get started, you first must create an Amazon Chime admin account, then configure the account settings. Next, you can add your team to the account and set up phone numbers for your account. There’s nothing overly complicated about the setup process.

Video conferencing

Chime’s primary feature is video conferencing. It’s easy to use and to invite others to join. Chime comes loaded with all the prerequisites you’d need for successful video conferences:

  • Mobile app compatibility with iOS and Android devices
  • Group calls
  • Screen and browser sharing and remote control to meeting participants
  • Sending attachments to other participants
  • Cloud connectivity and storage
  • Integrated chat and messaging
  • Creating chat rooms
  • Call recording
  • A wide range of third-party interoperability
  • Online customer support 

Pay-per-use feature

One of the interesting things that Chime offers that some of the others don’t is a unique pay-per-use option. With this option you pay for the features you use when you use them. You don’t have to sign a contract or risk investing in a package of features you may never use.

At the end of the day there’s no right or wrong communication service, just the one that works best for you and your team. Chime is simple, effective and requires little training, but that can also be said for many of the other competing services.

Sometimes you just have to try it out and see if it’s the right fit for your firm. Chime does offer a 30 day free trial, if you are interested.

If you need a more in-depth consult we can talk with you about your firm’s needs and what communication service might match your team best. Shoot us a message today and we’ll help you figure it out.

Luke Kumanchik

Entrepreneur, programmer, backyard farmer & Dungeon Master Extraordinaire.